Select the Open Ticket button located on the home page or the Open Ticket link located at the top of any page. Next, simply fill out the form using the following information as a guide (* required):
Email*
Used to update you on ticket status.
Subject*
Brief description about the issue you are having.
Description*
Detailed explanation about the issue you are having.
Type
| Question | Indicates that the issue is a question rather than a problem that needs to be solved. |
| Incident | Occurrence of a problem that affects more than one person. |
| Task | Request for future work, such as VM's, software or general IT help. |
Priority*
| Low | Asking d-Wise to engage with Chiltern within 10-15 days of receipt of ticket. Work schedule is at the discretion of d-Wise. |
| Normal | Asking d-Wise to engage with Chiltern within 3-5 days of receipt of ticket. Reasonable efforts will be made to address ticket. |
| High | Asking d-Wise to engage with Chiltern within 8 hours of receipt of ticket. Error will be worked on around the clock (24x7) until an official fix or workaround is available. |
| Urgent | Asking d-Wise to engage with Chiltern within 2 hours of receipt of ticket. Error will be worked on around the clock (24x7) until an official fix or workaround is available. |
Attachments
Provide additional information by including files with the ticket.
Comments